Terms of Service

Privacy Policy

Protecting your privacy is Vitrohost’s top priority. Therefore, we operate our website under the following guidelines to safeguard your personal identifications.

Vitrohost policies and procedures in handling customer information have been created with the understanding that Internet technologies are still evolving. In addition, Internet business methods are evolving to meet the needs and opportunities of the changing technologies. As a result, Vitrohost policies and procedures are subject to change.

How does Vitrohost collect information from you?

Vitrohost collects your personal information directly through the forms you fill on our website (including any application, services, or the software that runs through our system), corresponding with Vitrohost by e-mail, writing to Vitrohost by post, or speaking to Vitrohost by a phone call. Moreover, Vitrohost also collects information from you when you browse the Website and use the Software. Some of the methods Vitrohost uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.

What information does Vitrohost collect?

Personal Information

Personal information means any information related to an identity of a person ; whereby they can be identified directly or indirectly. This happens by referring to your name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person (“Personal Information”). Vitrohost may collect the following Personal Information from you :

  • Name
  • Address
  • Date of birth
  • Telephone number
  • Postal address
  • E-mail address
  • IP address
  • Information about the type of browser you use,
  • Your operating system
  • The screen resolution of your browser,
  • Your ISP
  • Pages you view on the Website and the time and duration of your visits to the Website
  • Credit card number (in the case of direct customers) and, if applicable
  • Company name, postal address, telephone number, e-mail address, national identification number, passport number, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.
User Communications

If you communicate with Vitrohost, Vitrohost may collect information relating to that communication whether it is in the form of e-mail, letter, forum posting, testimonials, or any other form of communication between you and Vitrohost or submitted by you to the Website (collectively, “User Communications”).

Server Information

If you use one of Vitrohost’ services such as Vitrohost ‘ Web Hosting, Dedicated Server, VPS, or Vitrohost may collect certain information concerning such services and server upon which the services operate. This information includes without limitation:

  • The licensed or unlicensed status of the software used under the services
  • The source from which the license for the software was obtained (i.e., Vitrohost or an Vitrohost affiliate)
  • Information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server (collectively,“Server Information”)

Additionally, “Server Information” may also include information collected by Vitrohost from time to time concerning which features of the software are most often used. This is to improve and make adjustments to the software, and information collected from you by Vitrohost in the event that you request technical support services including without limitation :

  • IP addresses
  • Usernames and passwords necessary to login to SSH
  • The directory of the server upon which you installed the software and any affected accounts including email accounts, MySQL accounts, and other accounts.
Non-Personal Information

Vitrohost also collects data in a form that does not, on its own, permit direct association with any specific individual. Vitrohost may collect, use, transfer, and disclose non-personal information for any purpose.

What information does Vitrohost collect if you’re under the age of 13?

By default, Vitrohost does not collect personal information about children under the age of 13. If Vitrohost has inadvertently collected personal information of children under the age of 13, we will delete the information as soon as possible, except where Vitrohost is required by the applicable law to keep it. Vitrohost will obtain parental/guardian consent prior to using the personal information for children that are above the age of 13 but considered a minor under applicable law.

How does Vitrohost use and store the information it collects?

As a general matter, Vitrohost may use the personal information you disclose to improve the website, services, products, or any other specified purposes. Below are the prior details  on how Vitrohost uses your information :

  1. Vitrohost may use Personal Information: to create and authenticate your account, to process transactions you request such as domain name registration in order to perform any contract with Vitrohost, to provide you with the customer and technical support, and to communicate with you about your account and Vitrohost’ products and services.
  2. The Personal Information you provide to Vitrohost allows Vitrohost to provide you with the newsletters and mailing lists that you have signed up for. If you do not want to be on Vitrohost’ mailing list, you can opt-out any time by changing your settings in the ‘My Details’ page within the client area.
  3. Vitrohost may also use Personal Information to offer, market, or advertise Vitrohost products and services to you. While Vitrohost products and services may reference, incorporate or include third-party products and services, Vitrohost will not use your Personal Information to independently offer, market or advertise third-party products and services unless Vitrohost first obtains your consent to do so.
  4. From time to time, Vitrohost may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to Vitrohost’s terms, conditions, and policies. Because this information is important for your interaction with Vitrohost you may not opt-out of receiving these communications.
  5. Vitrohost may also use your Personal Information for any other legal purpose stated in this Privacy Policy, and any other purpose for which you have given Vitrohost express consent.
  6. Where you consent to Vitrohost doing so, Vitrohost may use your Personal Information to send you direct marketing communications. Should you ever choose to ‘opt-out’ of receiving such communications, Vitrohost may retain your Personal Information on file to ensure that Vitrohost does not continue to target you with communications of the type that you have asked Vitrohost to cease sending to you.
  7. Vitrohost limits the use of Personal Information to the purposes identified in this Privacy Policy and for which you have provided explicit consent. In accordance with established policies and procedures, Vitrohost retains Personal Information only for as long as necessary to fulfill the stated purposes, unless it is required by law for a different period or Vitrohost has the consent of the individual. In accordance with established policies and procedures, Vitrohost will periodically destroy or erase any Personal Information that is no longer needed.
  8. Vitrohost may use User Communications in the same way as Vitrohost uses Personal Information. If you communicate with Vitrohost for a particular purpose, Vitrohost may use your User Communications for that purpose. For example, if you contact Vitrohost for technical support, Vitrohost may use your communications to provide technical support to you.
  9. Vitrohost may use Server Information to provide you with technical support services and to maintain, evaluate, improve, and provide Vitrohost products and services. Vitrohost may also use such information to investigate unlicensed (and therefore unauthorized) uses of Vitrohost’ software.

Where is your Personal Information stored?

Vitrohost is a global company and your personal data may be transferred to and stored at our office and associated data centers. Therefore, by accepting our terms and service, you are explicitly consenting to this transfer and storage to take place. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

How does Vitrohost protect your Data Security?

Vitrohost will protect the confidentiality of your personal information, account information, and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Vitrohost, its partners, its employees, and other customers of Vitrohost services. To protect the loss, misuse, and alteration of information that is collected from customers, Vitrohost has appropriate physical, electronic, and managerial procedures in place.

How can I modify my personal information?

You may modify your personal information by logging a Help Desk ticket to make the request or update from the Vitrohost’s Client Billing System. If you have registered a domain name with Vitrohost and wish to change the Technical Contact from Vitrohost to another company or change any other registration information, you should be able to do so by logging into the respective Domain Registrar Control Panel. Vitrohost provides you with full access to your domain account by sending you your own username and password. It is important to note that your domain name registration information is made publicly available in the registry of domain names. In the event you lose your domain password, you can log a Help Desk ticket and we will re-send the password to the email address on the domain registration record. In the event, you lose your password and the email address on record with Domain Registrar is no longer valid, a direct request to Domain Registrar is required, therefore it is important to keep your Domain Registrar email address current as well as your email address with Vitrohost.

Will Vitrohost Ever Send Me Direct Mailings?

From time to time, Vitrohost may send you information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt-out” of such mailings. You can opt-out by sending an e-mail to support@vitrohost .com, however by doing so, you may miss important communication regarding your service. In addition, if you are a Vitrohost reseller, Vitrohost and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt-out by sending an e-mail to support@vitrohost .com.

How Do I Protect My Personal Information In Public Forums?

Vitrohost may offer interactive forums, such as message boards and chat. You should be aware that when you voluntarily disclose Personal Information to other users or to third parties on the Vitrohost system, through e-mail, or outside of the Vitrohost system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Vitrohost strives to protect your Personal Information, Vitrohost cannot guarantee the security of any information that you transmit to Vitrohost, and you are solely responsible for maintaining the secrecy of any passwords or other account information.

Information and access to your Personal Information

Based on what you have told Vitrohost, Vitrohost tries to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to the processing as well as the right to data portability. Vitrohost will comply with erasure requests as long as Vitrohost is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. Vitrohost may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing legal@vitrohost.com.

Your Rights

As a Data Subject, you have a number of rights in relation to your Personal Information. These include your rights: To ask Vitrohost to confirm what (if any) Personal Information Vitrohost holds relating to you and how that data is processed and used by Vitrohost (of.ten referred to as a ‘Subject Access Request’); To have Vitrohost rectify Personal Information which Vitrohost holds about you that is inaccurate; To have Vitrohost erase Personal Information which relates to you if it is no longer necessary for Vitrohost to continue to process it, or if Vitrohost has no lawful basis to store, process or retain it (though Vitrohost does have rights to refuse these requests in certain situations); To object to Vitrohost processing your Personal Information; To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you; To have Vitrohost provide you with a copy of your Personal Information for transfer to an alternative provider of similar services. Should you ever wish to exercise one or more of these rights you should contact Vitrohost at legal@vitrohost .com.

Third-Party Websites

Vitrohost Website may, from time to time, contain links to and from the websites of Vitrohost partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Vitrohost does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.

Does Vitrohost use cookies and web beacons?

Cookies

Yes, Vitrohost uses cookies to distinguish you from other users of the Website and to improve your overall experience. When you use the Website, certain information may be stored locally on your device using ‘cookies’ or similar technologies such as objects stored in the device’s local storage. A cookie is a small text file used to store limited information about the user of the device. They help Vitrohost to identify how Vitrohost’ users use the Website, and so that Vitrohost can continue to develop and improve it. Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country, and city location data. Vitrohost uses the following types of cookies: Strictly necessary: These cookies enable Vitrohost’ Website to function correctly and deliver the services and products you have requested. Performance & Functionality: These cookies are used to enhance the performance and functionality of Vitrohost’ Website but are non-essential to their use (for example, Vitrohost uses cookies to remember your preferences on the Website). However, without these cookies, certain functionality may become unavailable. Analytical: These cookies collect information that is used either in aggregate form to help Vitrohost understand how the Website is being used or to help Vitrohost customize the Website for you. In particular, Vitrohost uses Google analytics cookies. For more information about Google’s privacy policy, please visit http://www.google.com/intl/en/policies/. If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers http://tools.google.com/dlpage/gaoptout. By using the Service, you accept the use of cookies in accordance with this Privacy Policy.

Your cookie choices

You have the right to choose whether to accept or refuse cookies and similar technologies. You can exercise this choice by not accepting the Terms of Service and this Privacy Policy, however, please note that if you choose to do so, you will not be able to use the Service. For more information about what cookies are and your rights to control cookies, please visit the third party educational resource www.allaboutcookies.org.

What About Privacy On Sites That Vitrohost Links To?

Vitrohost may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Vitrohost, and Vitrohost disclaims any responsibility or liability for their policies or actions.

How does Vitrohost disclose the Personal Information it collects?

Vitrohost will not otherwise disclose its customers’ personal and account information unless Vitrohost has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Vitrohost, Vitrohost customers, or others, or where Vitrohost has a good faith belief that the law requires such disclosure. Vitrohost cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website. Vitrohost also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Vitrohost stores or transmits for its customers. The circumstances under which Vitrohost will disclose such electronic customer communications are when:

  • It is necessary in order to provide service to the customer;
  • It is necessary to protect the legitimate interests of Vitrohost and its customers;
  • It is required to cooperate with interception orders, warrants, or another legal process that Vitrohost determines in its sole discretion to be valid and enforceable; and
  • It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Vitrohost and appear to pertain to the commission of a crime.

Vitrohost disclaims any intention to censor, edit, or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Vitrohost will, however, review, delete or block access to communications that may harm Vitrohost, its customers, or third parties. The grounds on which Vitrohost may take such action include, but are not limited to, actual or potential violations of Vitrohost policies. In the event that Vitrohost is purchased by another company, merges with another company, or has a substantial portion of its assets purchased by another company, Vitrohost may share your Personal Information with that company. In such an event, Vitrohost will notify you in accordance with the notice provisions of the Terms of Use. Vitrohost may disclose your Personal Information to affiliated third parties that assist Vitrohost in providing maintaining, evaluating, improving, and providing the Website, the Services, and any other Vitrohost products and services. Vitrohost may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing, or advertising Vitrohost products and services to you (such Vitrohost products and services may reference, incorporate or include third-party products and services). In such an event, Vitrohost will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.

This file was last modified: September 30, 2020.

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