Terms of Service
7 Days Money Back Guarantee
The promotional price is for the first term only and then plans renew at the regular rate. Your satisfaction is our top priority and we’re confident you’ll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel within 7 days for a refund as follows.
- If you cancel within 7 days you receive a full refund on your hosting service only. The money-back-guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
- If you cancel within 7 days and your plan includes a free domain, Vitrohost will deduct a non-refundable domain fee of $15.99 from your refund. This not only covers our costs but ensures that you won’t lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.
- Vitrohost does not offer any refunds for cancellations that occur after 7 days.
This file was last modified: September 30, 2020.